I dropped of lots of good items, why didn't you take them?
There are many reasons we may not accept items for consignment, and we have to be extra picky because of our small space. It's not personal we promise! A few top reasons we may not accept items:
When am I able to drop off my clothes for consignment?
Drop offs are accepted during any of our business hours! No appointment required. The fall/winter season runs roughly from August to January, and spring/summer season is February to July. Please note that our policies have changed and you should familiarize yourself with our consign page located on our main menu.
If The CB has sold some of my clothes, can I get my money in cash?
We only offer two options for payment once we have sold your items. The first option is to request an e-transfer once you have accumulated $20 or more on your account. You can check in on your account whenever you are in the store or by reaching us during opening hours at (403)-243-9922. E-transfers are sent out at the end of every Tuesday so be sure to contact us in order to be added to the payout list. Your second option for payment is via consignment credit. This can be used in-store at any time.
Does my consignment credit expire if I don't use my money right away?
Your consignment credit will never expire. You are free to use the money you have made in-store at any time.
Can I put clothes/outifts I see on your Instagram or online store on hold?
In order to ensure that items are accessible to all customers, all clothing items are only available on a first-come-first-served basis. Any items posted on our social media platforms can be bought over the phone, by e-transfer or physically in-store. We do not offer refunds or exchanges and all items are final sale.
How do you decide if my items are featured on your online store?
The criteria we typically use to assess if items are appropriate for the online store include quality, brand, or uniqueness of the item. Items must also indicate a size, and be in perfect condition. Bonus points if the item still has the tags on too! This assessment is also season dependent and based on current trends and styles. Not everything we post on Instagram makes it to our online store so be sure to call us to purchase items on our social media! P.S. We recieve hundreds of items each day so we must be selective when it comes to which items we put online!
What happens to my clothes if they don't sell?
As per our contract, we keep clothing items on the floor for approximately 45-90 days. If your items do not sell, we will proudly donate them to the Women In Need Society. or Alpha House.
How does your rewards program work?
We use Fivestars for our amazing loyalty rewards program! Need help? Not to worry! Visit our store and a CB employee will be happy to assist you. Sign up or download the app from Apple or Google Play. Collect points when you checkout at The Clothing Bar and earn rewards when you redeem them. This means after a couple of trips to The CB, you can earn enough points to receive a discount on your next purchase.
I am a local vendor, can I sell my products at your store?
Thanks so much for reaching out! We love supporting the YYC community and would love to hear about your product's story! Shoot us an email at email@example.com!