CUSTOMER SERVICE

OUR STORE

1911 34 Ave SW

 

Calgary, AB

 

403-243-9922

 

YYC IN STYLE

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© 2020 The Clothing Bar. Proudly designed by Kelci Hilferty. Images courtesy of Sue Moodie + Megan Curran.   

OPENING HOURS

Tues - Fri: 11am - 6pm

Sat/Sun 11-5

Mon: Closed

CUSTOMER SERVICE

1911 34 Ave SW

 

Calgary, AB

 

403-243-9922

 

clothingbar@gmail.com

OUR STORE

What is The Clothing Bar doing to prevent the spread of Covid-19?


Although The Clothing Bar you remember might look a little bit different, we're doing what we can to help minimize risks and keep you safe during the current pandemic. Sneeze guards are now in place in addition to the implementation of a regular cleaning schedule and checklist. Any clothing that is tried on is immediately steamed before going back onto the floor and employees are diligent in following a cleaning/disinfecting checklist each day. We are also still offering shipping to customers who would like to enjoy our shopping from the comfort of their own home.




When am I able to drop off my clothes for consignment?


Drop offs are now accepted during any of our business hours! Please note that our policies have changed and you should familiarize yourself with our consign page located on our main menu.




What is my personal responsibility as a shopper at The Clothing Bar?


We want you to feel comfortable in our store which is why we support the wearing of gloves, masks, and any additional precautions you deem necessary. We would also like to take this time to recommend that you wash all of your clothing after purchasing and remember to sanitize your hands upon entering and leaving our location.




If The CB has sold some of my clothes, can I get my money in cash?


Unfortunately, we only offer two options for payment once we have sold your items. The first option is to request an e-transfer once you have accumulated $20 or more on your account. You can check in on your account whenever you are in the store or by reaching us during opening hours at (403)-243-9922. E-transfers are sent out at the end of every Tuesday so be sure to contact us in order to be added to the payout list. Your second option for payment is via consignment credit. This can be used in-store at any time.




Does my consignment credit expire if I don't use my money right away?


Your consignment credit will never expire. You are free to use the money you have made in-store at any time.




Can I put clothes/outifts I see on your Instagram or online store on hold?


In order to ensure that items are accessible to all customers, all clothing items are only available on a first-come-first-served basis. Any items posted on our social media platforms can be bought over the phone or in-store.




How do you decide if my items are featured on your online store?


The criteria we typically use to assess if items are appropriate for the online store include quality, brand, or uniqueness of the item. Items must also indicate a size, and be in perfect condition. This assessment is also season dependent and based on current trends and styles. Not everything we post on Instagram makes it to our onlines store either so be sure to call us to purchase items on our social media! p.s. we recieve hundres of items each day so we must be selective in which items we choose to put online!




What happens to my clothes if they don't sell?


As per our contract, we keep clothing items on the floor for approximately 45-90 days. If your items do not sell, we will proudly donate them to the Women In Need Society.




How does your rewards program work?


We use Fivestars for our amazing loyalty rewards program! Need help? Not to worry! Visit our store and a CB employee will be happy to assist you. Sign up or download the app from Apple or Google Play. Collect points when you checkout at The Clothing Bar and earn rewards when you redeem them. This means after a couple of trips to The CB, you can earn enough points to receive a discount on your next purchase.




I am a local vendor, can I sell my products at your store?


Thanks so much for reaching out! We love supporting the YYC community and would love to hear about your product's story! Shoot us an email at clothingbar@gmail.com​!





FAQs